Keppel Technology Solutions Privacy Notice
(Personal Data Protection Act 2012 – Singapore)
Last Updated: 9 April 2026
1. Introduction
This Privacy Notice explains how Keppel Technology Solutions Pte. Ltd. (“Keppel Tech”, “we”, “us”, or “our”) collects, uses, discloses, retains, and protects personal data in accordance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore. It applies to personal data handled during our business operations and interactions with individuals.
Keppel Technology Solutions operates across multiple business channels and engagement models, including direct and indirect sales, service delivery, digital platforms, and participation in public-facing activities such as roadshows, exhibitions, and industry events. During these activities, we may collect personal data from customers, prospective customers, institutional representatives, students, parents, vendors, partners, and members of the public, as reasonably necessary for legitimate business and operational purposes.
We are committed to safeguarding personal data and maintaining high standards of information security, governance, and regulatory compliance.
2. Scope of This Notice
This Privacy Notice applies to personal data relating to:
- Website visitors and enquirers
- Customers and prospective customers
- Business contacts, vendors, and partners
- Contractors and service providers
- Job applicants and candidates
3. Information We Collect
Depending on your interaction with Keppel Technology Solutions, we may collect the following categories of personal data:
(a) Contact Information
- Name
- Email address
- Telephone number
- Residential or delivery address
- Identification details where required for warranty, financing, or institutional verification
(b) Purchase & Transaction Information
- Order details and purchase history
- Payment and billing information
- Delivery and logistics details
- Warranty, support, and service records
(c) Event & Roadshow Information
- Personal details provided at roadshows, fairs, or public events
- Enquiry forms, registrations, or promotions
- Communications and follow-up records
(d) Business Contact Information
- Name, job title, business email, and business telephone number (for institutional or corporate dealings)
(e) Recruitment Information
- Resume, employment history, and qualifications
- Interview records and references
(f) Website & Technical Information
- IP address
- Browser, device, and usage information
- Cookies and similar technologies
We collect only personal data that is reasonably necessary for legitimate business, sales, and operational purposes.
4. Business Contact Information
Where personal data consists solely of business contact information provided during professional or institutional dealings, such information may be collected, used, or disclosed for business-related purposes in accordance with applicable laws.
Keppel Technology Solutions nevertheless implements reasonable safeguards to protect such information and ensures it is used only for legitimate business purposes.
5. Purposes for Collection, Use and Disclosure
Keppel Technology Solutions collects, uses, and discloses personal data for one or more of the following purposes:
- Processing and fulfilling orders for products and services
- Delivering products to customers, including to residential addresses
- Providing warranty, after-sales support, and technical assistance
- Responding to enquiries and requests
- Managing sales conducted through roadshows, exhibitions, and public events
- Administering promotions, or registrations
- Billing, payment processing, and transaction management
- Vendor onboarding and logistics coordination
- Recruitment and employment-related processes
- Marketing and customer communications (where consented or permitted)
- Managing business operations, audits, risk, and governance
- Complying with legal, regulatory, and contractual obligations
Personal data will not be used for purposes beyond those notified unless permitted or required by law.
6. Consent
Keppel Technology Solutions obtains consent before collecting, using, or disclosing personal data, except where consent is not required or is deemed under the PDPA.
Consent may be obtained through:
- Website forms and electronic submissions
- Order forms and point-of-sale systems
- Contractual arrangements
- Roadshow or event registration forms (physical or electronic)
- Cookie consent mechanisms
You may withdraw your consent at any time by contacting us (see Section 12). Please note that withdrawal of consent may affect our ability to fulfil orders, provide services, or complete transactions.
7. Disclosure of Personal Data
We may disclose personal data, where necessary, to:
- Keppel Technology Solutions employees and authorised representatives
- Logistics and delivery service providers
- Payment processors and financial institutions
- Warranty, repair, and support partners
- Third-party service providers supporting our IT, cloud, HR, or business operations
- Professional advisers such as auditors and legal counsel
- Government agencies or regulators where required by law
All third parties are required to implement appropriate safeguards to protect personal data.
8. Overseas Transfer of Personal Data
Where personal data is transferred outside Singapore (for example, through cloud platforms, logistics partners, or warranty providers), Keppel Technology Solutions ensures that a standard of protection comparable to that under the PDPA is maintained through appropriate contractual, technical, or organisational safeguards.
9. Protection and Security of Personal Data
Keppel Technology Solutions implements reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, disclosure, loss, misuse, or alteration, and in accordance with industry best practices.
These safeguards include:
- Access control and authentication mechanisms
- Secure IT infrastructure and network security controls
- Secure handling of physical forms collected at events
- Data handling policies, procedures, and standards
- Staff training and awareness programmes
- Incident and data breach management processes
10. Retention of Personal Data
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including sales, warranty, and legal obligations.
When personal data is no longer required, it is securely deleted, anonymised, or disposed of in accordance with Keppel Technology Solutions’ internal data retention policies.
11. Cookies and Website Analytics
Our website may use cookies and similar technologies to enable essential website functionality, analyse website usage, and improve user experience.
You may manage your cookie preferences through your browser settings or applicable consent tools. Some cookies may collect personal data.
12. Access, Correction and Enquiries
You may request to:
- Access your personal data
- Correct any inaccurate or incomplete personal data
- Withdraw consent for specific uses of your personal data
Requests and enquiries should be submitted to our Data Protection Officer. We will respond within a reasonable timeframe in accordance with the PDPA.
13. Data Protection Office
Keppel Technology Solutions has appointed a Data Protection Officer to oversee compliance with the PDPA.
You may contact our Data Protection Office at:
DL-dpo.techsolutions-sg@keppel.com.
Keppel Technology Solutions Pte. Ltd.
Blk 219 Henderson Road
#05-01/02/03/04 Henderson Industrial Park
Singapore 159556
14. Complaints
If you have concerns about how your personal data has been handled, please contact our Data Protection Office.
15. Updates to This Privacy Notice
This Privacy Notice may be updated from time to time. The latest version will be published on our website.